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Basic communication

The Communication Skills course focuses on enhancing participants’ verbal and non-verbal communication abilities to effectively convey messages, build rapport, and achieve desired outcomes in personal and professional interactions. Through a combination of theory, practical exercises, and role-plays, participants will learn key communication principles, active listening techniques, assertiveness strategies, and conflict resolution methods. The course also covers cultural awareness and emotional intelligence to foster effective communication in diverse environments.

he primary objective of this course is to equip participants with the knowledge and skills to communicate confidently, clearly, and persuasively in various contexts. By the end of the course, participants will be able to understand different communication styles, adapt their communication to different audiences, express themselves assertively, and resolve conflicts constructively. Participants will also develop empathy and cultural sensitivity to communicate effectively with individuals from diverse backgrounds.


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What you will learn

By the end of this course, participants will be able to:
  • Understand the fundamentals of effective communication and its importance in personal and professional settings
  • Learn active listening techniques to enhance understanding and rapport with others
  • Develop assertiveness skills to express thoughts, opinions, and boundaries confidently
  • Gain strategies for managing and resolving conflicts diplomatically and constructively
  • Enhance empathy and emotional intelligence to connect with others on a deeper level
  • Cultivate cultural awareness and adapt communication styles to diverse audiences
  • Practice effective communication in various scenarios, including meetings, presentations, and one-on-one interactions
  • Receive personalized feedback and coaching to improve communication skills

Beneficial for

This course is suitable for:
  • Professionals at all levels who wish to improve their communication skills
  • Team leaders, managers, and supervisors who need to communicate effectively with their teams
  • Sales and customer service representatives who interact with clients or customers regularly
  • Anyone looking to enhance their interpersonal communication skills for personal or professional development

Course Pre-requisite

Participants should have a basic understanding of:
  • There are no specific prerequisites for this course. Participants at all skill levels are welcome.

Course Outline

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